Terms & Conditions

These Terms and Conditions apply to business clients only. They form part of every proposal, booking, order and agreement with The Equestrian Brand House. A signed proposal or written project agreement may add to or change these terms.

1. About The Equestrian Brand House

The Equestrian Brand House (also referred to as “The House”, “we”, “us” or “our”) is the trading name of Gerjanne Bijker, established at Streek 130, 8463 NE Rotsterhaule, the Netherlands. We are registered with the Dutch Chamber of Commerce under number 83563474 and VAT number NL003839150B93.

You can contact us at hello@equestrianbrandhouse.com.

2. Application and order of precedence

These terms apply to all offers, proposals, bookings, assignments, services, digital products and deliverables supplied by us. By accepting a proposal, paying an invoice, confirming a booking or using our services, the client accepts these terms.

If documents conflict, the following order applies: (1) a signed project agreement, (2) the accepted proposal or statement of work, (3) these Terms and Conditions, and (4) any general information on our website.

Any purchasing conditions or other terms used by the client are excluded unless we accept them expressly in writing.

3. Business clients only

Our services and digital products are offered to companies, organisations and professionals acting for business purposes. The client confirms that it is not contracting as a consumer. If mandatory consumer law nevertheless applies, those mandatory rights prevail over any conflicting provision in these terms.

4. Offers, applications and formation of the agreement

An offer or proposal is valid for the period stated in it. If no period is stated, it is valid for 14 calendar days. An agreement is formed when the client accepts our proposal in writing, confirms the booking, pays the first invoice or deposit, or asks us to start work.

We may decline a project or application where the fit, capacity, timing, budget, subject matter or required expertise is not suitable.

5. Services and project scope

Depending on the accepted proposal, our work may include:
brand and marketing strategy, positioning, messaging and brand-world development;
social media and content strategy, content planning and ongoing marketing support;
campaign concepts, product launches, creative direction and production;
copywriting for websites, campaigns, email and social media;
photography, videography, editing and content production;
user-generated content (UGC), product presentation and on-camera content;
workshops, advisory sessions, private brand engagements and retained support; and
templates, guides, resources, recordings and other digital products.

Only the services, deliverables, formats, usage rights, number of revisions and timelines stated in the accepted proposal are included. Anything not expressly included is outside the scope and may require a separate quote.

6. Timelines and dependencies

Project schedules are estimates unless a deadline is expressly confirmed as fixed. Timely delivery depends on the client supplying complete information, products, access, feedback and approvals when requested. Any delay by the client may move the schedule and affect availability.

If the client is inactive or does not provide essential input for more than 30 calendar days, we may pause or close the project. Restarting is subject to availability and may require a restart fee or revised timeline. Fees already paid are not refunded.

7. Client responsibilities

The client must:

provide accurate, complete and timely briefs, information, materials and feedback;
appoint one authorised contact and provide consolidated feedback;
check factual claims, prices, product information, legal statements and final deliverables before publication;
own or have permission to use all names, trademarks, photographs, footage, music, copy and other materials supplied to us;
obtain any licences, model releases, location permissions, competition permissions and animal-owner consents not expressly assigned to us;
ensure that products, services and claims comply with applicable law, platform rules and industry requirements; and
provide a safe working environment, suitable supervision and competent handlers where people, horses or other animals are involved.

We may rely on information and instructions supplied by the client and are not responsible for loss caused by incomplete, inaccurate or late information.

8. Fees, VAT and expenses

Fees are stated in the proposal or invoice and exclude VAT unless stated otherwise. A booking is only secured after any required deposit or first instalment is paid.

Reasonable project expenses are charged in addition where agreed or reasonably necessary. These may include travel, accommodation, location hire, permits, couriers, shipping, props, specialist equipment, models, assistants, stock assets, music licences and third-party production costs. We will seek approval before incurring material unquoted expenses.

Deposits, booking fees and payments made to reserve capacity are non-refundable unless we cancel the project and cannot offer a reasonable alternative.

9. Invoices and late payment

Invoices are payable within the payment period shown on the invoice. If no period is shown, payment is due within 14 calendar days. The client may not suspend, set off or deduct payment without our written agreement.

If payment is late, we may pause work, cancel booked production, withhold deliverables and revoke usage permission until all overdue amounts are paid. The client owes statutory commercial interest and reasonable collection costs, including the statutory minimum collection charge where applicable.

Pausing work for non-payment may change the delivery schedule. We are not liable for resulting delay, missed launch dates or third-party costs.

10. Changes, additional work and revisions

The proposal states the revision rounds included. Feedback must be clear, complete and consolidated. A revision is an adjustment to the agreed direction, not a new concept, new deliverable or change of brief.

Changes to the brief, extra meetings, additional versions, new formats, reshoots, additional revision rounds and work caused by incomplete or conflicting feedback are additional work. We may quote this separately or charge it at our current hourly or day rate after notifying the client.

11. Approval of work

The client is responsible for reviewing drafts and proofs carefully. Approval by the client is final. Corrections or re-production required after approval are charged separately, unless the error was introduced by us after approval.

Silence is not approval unless the proposal expressly states otherwise. However, late feedback may move the project schedule and launch date.

12. Cancellation and rescheduling

The client may cancel only in writing. The deposit or booking fee remains payable and non-refundable. The client must also pay for work completed, reserved capacity, committed third-party costs and non-cancellable expenses up to the cancellation date.

Unless the proposal states different terms, the following applies to a booked shoot, production day, event or on-location assignment:

cancellation or rescheduling more than 7 calendar days before the booking: deposit plus incurred and committed costs;
cancellation or rescheduling between 48 hours and 7 calendar days before the booking: 50% of the booked production fee plus incurred and committed costs; and
cancellation or rescheduling less than 48 hours before the booking, or failure to attend: 100% of the booked production fee plus incurred and committed costs.

A rescheduled date is subject to our availability. Repeated rescheduling may be treated as cancellation. If we cancel for reasons within our control, we will offer a new date or refund the part paid for undelivered work.

13. Calls, workshops and sessions

Calls, workshops and advisory sessions must be used within the period stated in the proposal. A session may be moved once without charge if the client gives at least 48 hours’ notice. With less notice, or if the client does not attend, the session is treated as used.

14. Photography, video and production with horses

The safety and welfare of people and animals always take priority over the shot list. We may stop, adapt or postpone production where weather, footing, facilities, animal behaviour, handling, equipment or any other condition is unsafe or unsuitable.

The client is responsible for selecting suitable horses, riders, handlers, models and locations and for disclosing relevant risks in advance. The client must ensure that a competent person remains responsible for each animal. We cannot guarantee a specific pose, movement, expression, performance or shot where this depends on an animal, weather, public activity or other conditions outside our control.

A reshoot required because of animal behaviour, unsuitable preparation, unavailable participants, client delay, location restrictions or conditions outside our control is additional work.

15. Travel, locations and permits

Travel time, mileage, accommodation and related costs are charged as stated in the proposal. Unless expressly included, the client arranges and pays for suitable locations, access, parking, permits, electricity, facilities and any venue or event charges.

The client must tell us about access restrictions, venue rules, accreditation requirements and deadlines before booking.

16. Products, samples and props

Products and props must arrive safely, clean, complete and on time. The client bears shipping, customs, insurance and return costs unless agreed otherwise. We are not responsible for ordinary wear, minor marks caused by reasonable production use, hidden defects or damage arising from inadequate packaging.

We will take reasonable care of products in our possession. Any special handling, security, storage or return instructions must be agreed in writing before delivery. Uncollected items may be returned at the client’s cost or disposed of after reasonable notice.

17. Models, contributors and permissions

The proposal will state whether we or the client arrange models, creators, riders, interviewees, locations and releases. The arranging party is responsible for securing the permissions needed for the agreed use.

Usage outside the agreed channels, territory, period or purpose may require renewed permission and an additional fee.

18. Delivery, file formats and storage

We deliver the selected, edited final files in the format and method stated in the proposal. Unless expressly included, delivery does not include every image captured, unused footage, working files, design files, source files, layered files, project files or alternative edits.

The client must download and securely back up deliverables promptly. We aim to retain final deliverables for 90 days after delivery, but do not guarantee storage after that period. Retrieval or re-supply, if possible, may be charged.

19. Raw files and unedited material

RAW photographs, unedited footage, audio, working files and project files remain our property and are not included unless expressly stated in the proposal. We are not obliged to release them. If we agree to supply them, additional fees, technical limitations and licence conditions may apply.

20. UGC, on-camera content and use of likeness

Where Gerjanne Bijker or another creator appears in content, the client receives only the usage rights stated in the proposal. The proposal should specify the permitted channels, territory, duration and whether use is organic or paid.

Unless expressly agreed in writing, the client may not:

use the content in paid advertising, whitelisting, partnership ads, Spark Ads or creator-handle advertising;
continue using the content after the agreed licence period;
license, sell or supply the content to another party;
use a person’s image, voice or likeness to train or create an AI model, synthetic voice, avatar or digital replica;
materially alter the content or use it to imply an endorsement, claim or opinion that was not approved; or
use the content for political, discriminatory, adult, unlawful, misleading or reputationally harmful purposes.

Extension or renewal of usage rights requires written agreement and may require an additional fee.

21. Intellectual property and licences

We retain ownership of our pre-existing materials, methods, templates, frameworks, processes, know-how, working files, rejected concepts and all intellectual property not expressly transferred in writing.

Unless the proposal expressly assigns copyright, copyright in the final deliverables remains with us. Once all invoices are paid, the client receives a non-exclusive licence to use the final approved deliverables for the purpose, channels, territory and period agreed in the proposal. No licence arises before full payment.

The client may make routine technical adjustments such as resizing or cropping where this does not distort the work, remove credits required by a third-party licence, or damage our reputation. Material changes, resale, sublicensing, template extraction or use outside the agreed scope require written permission.

22. Client materials and claims

The client grants us the rights needed to use materials supplied for the project and confirms that our agreed use will not infringe any third-party rights. The client remains responsible for product claims, testimonials, prices, promotions, regulatory statements and other factual or legal claims supplied or approved by the client.

If a third party makes a claim because of client-supplied materials, instructions or unverified claims, the client will reasonably assist us and reimburse resulting losses and costs, except to the extent caused by our own breach.

23. Third-party assets and platforms

Deliverables may include stock media, fonts, music, software, templates or platform features governed by third-party terms. Those rights are limited to the relevant licence. The client must not extract or reuse such assets separately.

We do not control social platforms, advertising accounts, algorithms, hosting providers, email systems or other third-party services and are not responsible for their outages, policy changes, account restrictions or performance.

24. Portfolio, credits and testimonials

We may ask to show final public work, project descriptions or approved testimonials in our portfolio, website, proposals, social media and award entries. We will obtain the client’s permission before doing so and will respect agreed embargoes and confidential launches.

The client may not present our work in a misleading way or remove an agreed credit where a credit forms part of the licence.

25. Confidentiality

Each party will keep confidential information received from the other party secure and use it only for the agreement. This does not apply to information that is public through no breach, already lawfully known, independently developed, lawfully received from a third party or required to be disclosed by law.

We may share confidential information with employees, contractors and advisers who need it for the project and are bound by appropriate confidentiality duties.

26. Digital products and access

Digital products are licensed to the purchasing business for its own internal use unless a different licence is stated. The client may not share login details, copy, resell, distribute, publish, upload, teach from or create competing products from our digital materials.

Access may be limited to the period or platform stated at purchase. We may update, replace or remove content where reasonably necessary. Because digital products are supplied to business clients, purchases are non-refundable unless the product is materially defective or we agree otherwise in writing.

27. House Notes and free content

Newsletters, social posts, articles, downloads and other free content are general information and are not tailored professional advice. They may not be copied, resold, republished or used to create competing commercial materials without written permission.

28. Professional judgement and no guaranteed results

We provide strategy, creative and marketing services with reasonable care and professional judgement. The client remains responsible for business decisions, publication and implementation.

We do not guarantee revenue, sales, reach, followers, leads, media coverage, advertising results, platform approval, awards, investment, partnerships or any other commercial outcome. Results depend on many factors outside our control, including the offer, pricing, execution, budget, timing, competition, market conditions and platform behaviour.

29. Subcontractors and collaboration

We may use trusted employees, freelancers, production partners and specialist suppliers to perform parts of the work. We remain responsible for the services we contract to provide, except where the client directly contracts with the third party.

30. Suspension and termination by us

We may suspend or terminate the agreement immediately if the client fails to pay, repeatedly delays the project, breaches these terms, requests unlawful or misleading work, behaves abusively, creates unsafe working conditions, harms animal welfare or makes continued collaboration unreasonable.

On termination, all fees for completed work, reserved capacity and committed costs become immediately due. Any licence for unpaid deliverables ends. Provisions intended to survive termination, including payment, confidentiality, intellectual property and liability, remain in force.

31. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including serious illness, accident, extreme weather, transport disruption, power or internet failure, venue closure, government measures, epidemic, labour disruption, war, civil unrest, supplier failure or platform outage.

The affected party will notify the other as soon as reasonably possible. We may reschedule, adapt the work or extend the timeline. If performance remains impossible for more than 60 days, either party may end the affected part of the agreement; completed work and committed costs remain payable.

32. Liability

To the fullest extent permitted by law, we are not liable for indirect loss, consequential loss, lost profit, lost revenue, lost opportunity, reputational damage, loss of data or claims arising from the client’s publication, modification or use outside the agreed licence.

Our total liability arising from an agreement is limited to the amount paid by the client for the specific assignment giving rise to the claim, excluding VAT and third-party costs. If our business liability insurance pays a higher amount for the claim, liability is limited to the amount actually paid by the insurer plus any applicable deductible.

Nothing in these terms excludes liability that cannot legally be excluded, including liability caused by intentional misconduct or deliberate recklessness on our part.

33. Claims and complaints

The client must inspect deliverables promptly and report any clear defect in writing within 7 business days after delivery, with enough detail for us to assess it. Hidden defects must be reported promptly after discovery.

We must be given a reasonable opportunity to correct a valid defect. A complaint does not suspend payment obligations for undisputed amounts. Complaints about taste, a changed preference, results or matters outside the agreed scope are not defects.

34. Personal data

Each party will comply with applicable data-protection law. We process contact, billing and project data as described in our Privacy Policy. If a project requires us to process personal data on the client’s behalf beyond ordinary business contact data, the parties will enter into any data-processing agreement reasonably required by law.

35. Changes to these terms

We may update these terms for future agreements. For an ongoing agreement, a material change applies only after reasonable written notice and will not materially reduce rights already paid for. The version accepted when the agreement was formed remains available on request.

36. Severability and no waiver

If any provision is invalid or unenforceable, the remaining provisions continue in force. The invalid provision will be replaced, where possible, by a valid provision that most closely reflects its purpose. A failure to enforce a right once does not waive that right.

37. Governing law and disputes

Dutch law governs every agreement with us, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The parties will first try in good faith to resolve a dispute through direct discussion.

If that does not resolve the dispute, the competent court in the district where The Equestrian Brand House is established has exclusive jurisdiction, unless mandatory law requires another court.

38. Contact

The Equestrian Brand House

Gerjanne Bijker

Streek 130, 8463 NE Rotsterhaule, the Netherlands

Chamber of Commerce: 83563474

VAT: NL003839150B93

Email: hello@equestrianbrandhouse.com

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